Privacy Policy
Business: Renée Hope Cooper LLC
Website: reneehopecooper.com
Effective Date: June 11, 2026
Last Updated: June 11, 2026
Renée Hope Cooper LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit reneehopecooper.com, interact with our chat widget, enroll in our programs, or opt in to receive communications from us.
1. Information We Collect
- Identity Data — First name, last name [Source: Forms, chat widget, direct submissions]
- Contact Data — Email address, phone number [Source: Forms, booking tools, chat widget]
- Communication Data — Messages, inquiry content, chat transcripts [Source: Chat widget, email, SMS exchanges]
- Transaction Data — Purchases, enrollment details, payment records [Source: Checkout, payment processor]
- Usage Data — IP address, browser type, pages visited, session duration [Source: Automatically via cookies and analytics]
- Marketing Preferences — Opt-in status (email, SMS), consent timestamps [Source: Forms, chat widget, opt-in actions]
We do not collect sensitive personal information such as Social Security numbers, financial account details beyond what is processed securely by our payment processors, or health and medical information.
2. How We Collect Information
We collect information through the following channels:
- Website forms — contact forms, lead magnet opt-ins (e.g., "10 Tips to Own the Room"), and strategy call booking forms
- Chat widget — conversations initiated through the on-site chat tool
- SMS opt-in — when you provide your mobile number and consent to text communications
- Scheduling tools — when you book a strategy call or session
- Payment processing — through our secure payment processors when you enroll in a program
- Cookies & analytics — automatically collected data about your interaction with our website (see Section 9)
- Direct correspondence — emails, phone calls, or messages you send us
3. How We Use Your Information
We use the personal information we collect to:
- Respond to inquiries and provide the services you have requested
- Schedule and confirm coaching sessions, strategy calls, and workshops
- Process payments and manage your enrollment
- Send appointment reminders and program communications
- Deliver email newsletters, promotional content, and educational resources (with your consent)
- Send SMS/text message communications (with your express consent — see Section 4)
- Improve our website, programs, and client experience
- Comply with legal obligations and enforce our Terms & Conditions
- Analyze aggregate usage data to understand how our content and services perform
We do not sell your personal information to third parties.
4. SMS & Text Messaging — A2P Compliance
By providing your mobile phone number and opting in through any form, chat widget, or booking tool on this website, you give express written consent
to receive automated text messages from Renée Hope Cooper LLC via an Application-to-Person (A2P) messaging system.
Legal basis: We operate our SMS messaging program in compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, A2P 10DLC registration requirements, and applicable carrier guidelines. Your consent is documented with a timestamp and source record.
What we send:
- Appointment reminders and confirmations
- Follow-up messages after strategy calls or inquiries
- Program onboarding and coaching updates
- Promotional messages about workshops, events, and offerings
- Responses to your inbound text inquiries
Message frequency & rates: Message frequency varies. You may receive up to 4–8 messages per month. Message and data rates may apply based on your mobile carrier plan.
To opt out: Reply STOP to any message. You will receive a final confirmation, then no further messages.
For help: Reply HELP or email [email protected].
No purchase required: Consent to receive SMS is never a condition of purchasing a service.
SMS data we store: We store your phone number, consent timestamp, message history, opt-in source, and opt-out actions within our CRM platform.
This data is used solely to manage your communications with us and is not shared with unauthorized third parties.
5. Chat Widget Data
Our website uses a chat widget powered by GoHighLevel / LeadConnector. When you use this feature:
- Your name, email address, phone number (if provided), and message content are collected and stored in our CRM.
- Chat conversation transcripts are retained to support service delivery and follow-up.
- If you provide a phone number in the chat, this may be used to follow up via SMS with your implicit consent as described in Section 4.
- Chat data may be used to improve our response quality and better serve future visitors.
- The chat widget provider (GoHighLevel) may independently collect and process data per their own privacy policy, available at gohighlevel.com/privacy-policy.
6. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share data with trusted service providers who assist us in operating our business, subject to confidentiality obligations:
- GoHighLevel / LeadConnector — CRM, marketing automation, and chat messaging platform
- Payment Processors — Stripe or similar PCI-DSS compliant processors for transaction handling
- Scheduling Platforms — Calendar booking tools used to manage appointments
- Email Service Providers — Platforms used to send newsletters and campaigns
- Analytics Providers — Google Analytics or similar tools for website performance data
We may also disclose your information when required by law, to enforce our Terms & Conditions, or to protect the rights, safety, or property of Renée Hope Cooper LLC, our clients, or others.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including service delivery, legal compliance, dispute resolution, and business operations.
- Client records and transaction data are retained for a minimum of 7 years for financial and legal compliance.
- SMS consent records and opt-out logs are retained for a minimum of 4 years per TCPA guidance.
- Chat transcripts are retained for up to 24 months unless a longer retention period is needed.
- Marketing contact records are retained until you unsubscribe or request deletion.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — Request a copy of the personal information we hold about you.
- Correction — Request that we correct any inaccurate or incomplete information.
- Deletion — Request deletion of your personal data, subject to legal retention requirements.
- Opt-Out of Marketing — Unsubscribe from email or SMS marketing at any time via the unsubscribe link or by replying STOP.
- Data Portability — Request a structured, portable copy of your data where technically feasible.
- Restriction — Request that we restrict processing of your data in certain circumstances.
To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within 30 days.
- Florida Residents: Florida residents may have additional rights under the Florida Digital Bill of Rights (FDBR), effective July 1, 2024. Contact us to exercise your rights under Florida law.
- California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). We do not sell personal information. To submit a CCPA-related request, contact us using the information in Section 13.
9. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve functionality and analyze website performance.
- Essential cookies — necessary for the website to function properly
- Analytics cookies — collect anonymized data about how visitors use our site (e.g., Google Analytics)
- Marketing cookies — used to deliver relevant content and track campaign performance
You can control cookie settings through your browser. Disabling certain cookies may affect website functionality. We do not respond to "Do Not Track" signals at this time, but we honor opt-out requests submitted directly to us.
10. Children's Privacy
Our website and general services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us immediately at [email protected] and we will promptly delete it.
For youth coaching programs, a parent or guardian must provide consent and manage all communications on behalf of a minor participant.
11. Security
We implement commercially reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), access controls within our CRM platform, and secure payment processing via PCI-DSS compliant processors.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use the best available means to protect your data, we cannot guarantee absolute security.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.
Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.
13. Contact Us
For questions, concerns, or data requests related to this Privacy Policy, please contact us:
- Business: Renée Hope Cooper LLC
- Website: reneehopecooper.com
- Email: [email protected]
We take privacy inquiries seriously and aim to respond within 5 business days.
This document does not constitute legal advice. Please consult a qualified attorney for jurisdiction-specific guidance.